Privacy Policy
Effective Date: 1 May 2025
1. Who We Are
This website is operated by The Childcare Concierge, a professional service based in Victoria, Australia. We help families across Australia navigate early childhood education and care options.
Website: https://thechildcareconcierge.com.au
Email: info@thechildcareconcierge.com.au
2. What Personal Information We Collect
We may collect and store the following personal information when you contact us or use our services:
- Your name
- Email address
- Phone number (if provided)
- Suburb or region (if relevant to our service)
We do not collect sensitive information or store payment details on this website.
3. How We Collect Information
We collect personal information when you:
- Submit a contact form or enquiry
- Email us directly
- Interact with us on social media
4. How We Use Your Information
Your information is used to:
- Respond to enquiries
- Provide childcare concierge and advisory services
- Communicate about our services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
5. Monitoring Website Usage
We may use third-party tools, such as Google Analytics or Meta Pixel, to monitor how users interact with our website. These tools help us understand which pages are most visited, how long people stay, and what devices they use. This data is anonymous and used only to improve the website experience.
Some third-party platforms (like embedded social media feeds or analytics providers) may collect limited data when you visit this site. We do not control these platforms and recommend reviewing their privacy policies separately.
6. Data Storage and Security
We take reasonable steps to ensure your personal information is stored securely. Data may be stored in secure email systems or cloud platforms with access limited to relevant personnel.
7. Third-Party Links
Our website may include links to third-party websites, including Instagram, Facebook, LinkedIn, and TikTok. We are not responsible for the privacy practices or content of these external sites.
8. Accessing or Updating Your Information
You can request access to your personal information or ask us to correct or delete it at any time by contacting us via email.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the revised effective date.
10. Contact Us
If you have any questions about this policy, please get in touch:
Cassandra Stark
Founder, The Childcare Concierge
info@thechildcareconcierge.com.au